The Easy Guide to Fix QuickBooks cannot communicate with the company file error

by Mark Williams
QuickBooks cannot communicate with the company file

Inappropriate Windows firewall settings can trigger a lot of errors in QuickBooks. One of them is ‘QuickBooks cannot communicate with the company file error.’ It usually indicates the network firewall is interrupting the QuickBooks connection to the server. When the error triggers, the user gets an error message, “Error: Cannot communicate with the company file due to a firewall.” However, we can fix this by running File Doctor and QuickBooks Database Server Manager. Follow the complete advisory blog to learn what evokes the error and how to fix it.

If you are dealing with QuickBooks cannot communicate with the company file error, call us on our toll-free number 1.855.738.2784 and get immediate assistance from the QuickBooks support team

Reasons that can cause QuickBooks can’t access company file error

Below are some common factors that lead to this company file error:

  1. The server computer is facing some connectivity issues with other workstations.
  2. QuickBooks Database Server Manager fails to run to the server computer.
  3. The folder containing the company files does not have enough permissions.
  4. Misconfigured hosting settings on the server and the workstation.

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Solutions to Fix QuickBooks won’t open company file error

Solution 1. Get the latest release of your QuickBooks version

  1. Close company files and then exit the QuickBooks Desktop application.
  2. Go to your desktop, open the Windows Start menu and look for the QuickBooks Desktop icon.
  3. Right-click the icon, select the Run as administrator option and wait till the No Company Open screen opens.
  4. Select the Help menu, then Update QuickBooks Desktop, and choose the Options tab.
  5. Click the Mark All button, then Save and select the Update Now tab.
  6. Tick the Reset Update checkbox and then click Get Updates.
  7. When the update downloads completely, open QuickBooks and install it.
  8. Once the installation finishes, restart the workstation.

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Solution 2. Download the QuickBooks Desktop Tool Hub and put Install Diagnostic Tool to use

  1. Close company files before you exit the QuickBooks Desktop application.
  2. Open your web browser and get the setup file of the latest QuickBooks Tool Hub version. Save the file to a location you can easily access, like your Windows Desktop.
  3. From your desktop, open the file and follow the prompt steps to start installing QuickBooks Tool Hub. Agree to the terms and conditions to finish it.
  4. After installing QuickBooks Tool Hub, open it by double-clicking the icon and select Company File issues.
  5. Click Run QuickBooks File Doctor, wait till it opens, and then choose your company file from the drop-down.
  6. If your company file is not in the drop-down, click Browse to find it and then select the Check your file option.
  7. Enter QuickBooks login credential when prompted and click Next.

If the above fixation solutions don’t help you, try these alternate ones:

  1. Check and reset your firewall settings to make sure QuickBooks has permission to go through it.
  2. Set QuickBooks folder permissions to share files over the network.
  3. Open QuickBooks Tool Hub and run QuickBooks Database Server Manager on the server computer.

If you still face any difficulty resolving QuickBooks cannot communicate with the company file error, connect with the QuickBooks technical support team for assistance by calling us on our toll-free number 1.855.738.2784.

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