QuickBooks Multi-User Mode Not Working Error: What is it & How to Rectify it

by leecopper52
QuickBooks multi-user mode not working

There is no doubt that to run a business successfully, regular bookkeeping is a must, and QuickBooks, known for its versatility and reliability, makes this worrisome task pretty much easy for its users. QuickBooks comes with several powerful tools and features that can take care of almost all accounting and financing activities, like tracking income and expenses, filing taxes, and many more. But despite being so advanced and advantageous to use, QuickBooks is suspectable to errors and technical bugs. In this post, we are going to talk about QuickBooks multi-user mode not working error, which generally takes place when a user attempts to access the company file located on the server computer at a different place, from any of the workstations. There can be numerous reasons causing the multi-user error that we intend to explain to you and the solutions through this post.

Want to get rid of QuickBooks multi-user mode not working error without putting in any effort on implement the tiresome troubleshooting procedures? If yes, feel free to speak to our QuickBooks support team at the toll-free number 1.800.579.0391.

What can be the reasons behind QuickBooks multi-user error mode not working error?

QuickBooks multi-user mode not working error usually gets triggered when the user accidentally sets more than one system to be the server to host the company file in multi-user mode. Although, there can be other reasons, like the ones we have mentioned below:

  • The QuickBooks Database Server Manager has not been running on the server computer.

Read Also :- QuickBooks Abort Error

What needs to be done to rectify the QuickBooks multi-user mode not working error?

Solution 1) Check multi-user hosting settings on the server and the workstation

  • On one of the workstations, open QuickBooks Desktop.
  • Go to the File menu located at the upper menu bar.
  • In the drop-down menu, hover over the Utilities option.
  • From the Utilities side menu, select the Stop Hosting Multi-User Access option If the Host Multi-User Access option is there, ignore it and move on to the next workstation.

Once you are done checking the multi-user hosting settings on all workstations, move on to the host computer.

  • On the host computer, open QuickBooks Desktop.
  • Go to the File menu located at the upper menu bar.
  • In the drop-down menu, hover over the Utilities option
  • From the Utilities side menu, choose the Host Multi-User Access option. In case the Stop Hosting Multi-User Access option is there, ignore it.

Solution 2) Run the QuickBooks Database Server Manager on the server computer

  • On the server computer, get the most recent release of QuickBooks Tool Hub (1.5.0.0).
  • Click on the downloaded installation file named QuickBooksToolHub.exe.
  • Follow the instructions you see on the computer and at last, accept the terms and conditions to finish the installation of QuickBooks Tool Hub.
  • Right-click the QuickBooks Tool Hub icon and select the Open option.
  • Select the Network Issues tab located at the left panel.
  • From the Fix My Network section, select the QuickBooks Database Server Manager button.
  • Click on the Browse option to find and choose the company file on the system.
  • After selecting the company file, click on the Start Scan button.
  • Once the QuickBooks Database Server Manager is done scanning the company file, click on the Close button.

Conclusion:

If you are unable to get rid of QuickBooks multi-user mode not working error even after going through both the troubleshooting solutions mentioned in the above post, then there are high chances that the security settings of Firewall Defender are preventing QuickBooks Desktop from accessing the internet connection on the server computer. Therefore, our suggestion for you is to make changes to the security settings of Firewall Defender for QuickBooks Desktop and check if this fixes the error or not. For further troubleshooting assistance fixing the multi-user error, feel free to speak to our QuickBooks support team at the toll-free number 1.800.579.0391.

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