QuickBooks stands at the top when it comes to the best accounting and financing software. With the help of QuickBooks tools and features, thousands of businesses are handling bookkeeping activities, like managing income and expenses, tracking the cash flow, generating financial reports, and completing tax forms, etc. However, just like with other accounting applications, using QuickBooks is also vulnerable to errors and technical bugs. QuickBooks company file not found error is one such error that occurs when a user attempts to connect to the company file stored on another computer at a different location, directly from any of the workstations in multi-user mode. In this post, we are going to explain to you the reasons that trigger such a company file error along with the best troubleshooting solutions.
A user might see the following error message with the error pop-up:
“Warning: The company file you selected could not be found.”
Need instant troubleshooting assistance to get over QuickBooks company file not found error without breaking a sweat! If yes, feel free to get in touch with our professional technical team just by giving us a call at (1.800.579.0391).
What are the reasons causing QuickBooks company file is missing error?
There are several reasons behind the existence of QuickBooks company file is missing error, like as follows:
- There can be some network connectivity issues between the workstation and the server.
- QuickBooks Desktop is unable to locate the company file on the host computer.
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What are the best troubleshooting solutions for QuickBooks company file not found error?
Solution 1) Check for the network connectivity issues between the server and the workstation
- On the keyboard, press the Windows logo key to select the Start menu.
- In the search box, type “Command Prompt” and select Command Prompt from the search results.
- Type “ipconfig/all” into the command prompt window and then press the Enter key on the keyboard.
- Make a short note of the Host Name (Name of the server).
- Thereafter, enter “ping[server’s name]” and then press the Enter key on the keyboard.
If you get a reply for each packet, then there are not any network connectivity issues between the workstation and the server. However, if you notice a slow reply or a packet loss, run the QuickBooks File Doctor tool from QuickBooks Tool Hub.
Solution 2) Manually open the company file in QuickBooks Desktop
- Press the Windows logo key on the keyboard to open the Start menu.
- Into the search box, type *.QBW and select the Open file location option.
- Make a short note of the location where the company file is stored.
- Double-select the icon of QuickBooks Tool Hub to open the application.
- Select the File menu located at the uppermost menu bar.
- From the drop-down menu, select the Open or Restore Company option.
- Choose the Open a Company File option and then click on the Next button.
- Navigate to the location you have noted down above and select the .QBW company file.
- Click on the Open button.
Even after implementing all the troubleshooting solutions explained above in the post, if QuickBooks company file not found error persists, then there might be some issues with the company file, like data corruption. Therefore, our suggestion for you is to run the QuickBooks File Doctor tool on the server computer and see whether this fixes the error or not. You can also ask for additional troubleshooting assistance resolving the company file error from our QuickBooks professionals just by giving us a call at the toll-free number (1.800.579.0391).