The Knowledge Management Framework (KCF) is an online platform to help companies in collecting, managing, and improving their internal key knowledge. With this web-based solution, users can have their own customized web application that can be accessed from any location. They are provided with a platform that allows them to manage all their databases and projects at the same time. The framework also enables easy access from other systems such as mobile devices, tablets, and laptops.
Knowledge management framework provides organizations with a unified approach to data management, information access and document management. These can include ERP and software as a service (SaaS) models. They also provide application serviceability (AS) and app stores, which are software development environments that enable third party application development. The following is a general overview of each of the two main components of the framework:
ERP is a superset of the Knowledge Management Framework Template. ERP systems are designed for organizations with a broader mission and different business needs. Some of the common components of ERP Knowledge Management Framework are Customer Management Systems (DM), Supply Chain Management System (SCMS), enterprise database systems (EDS), and the enterprise resource planning (ERP) systems. In addition, Enterprise Resource Planning (ERP) consists of modules such as Customer Requisition Management (CRM), enterprise analytics (EAD), and supplier management. The following figure below summarizes the ERP hierarchy of the Knowledge Management Framework:
In an ERP Knowledge Management Framework, information from all sources such as databases, software, and applications are captured. As soon as information is processed, it is extracted for further processing and analysis. The knowledge flow then creates a knowledge graph which indicates the direction of the data’s path through the system. It also indicates the critical information that must be processed and used in the system.
The key to an effective knowledge management framework is the use of proper document management. This implies using the correct document type when storing the critical information. For instance, a database of customer records should be kept in a format that is easy to convert to an email or secure file storage. It is also advisable to store the critical information in plain text format so that it does not undergo transcription, as it could be edited and altered.
Another aspect of the knowledge management framework is the concept of information sources. This refers to the different sources of the information that is critical for the smooth functioning of the enterprise. These include internal and external sources such as hardware, software, networking, manufacturing, and distribution. It also includes third party information sources such as vendors and suppliers. Information sources are crucial for an efficient information management framework.
The main advantage of a knowledge management framework is that it promotes the use of simple language and focuses on the usage of clear terms and algorithms. This way, it ensures maximum accessibility of the information to the employees. Thus, it helps in aligning the interests of the organization and ensuring that the processes are consistent. This results in better decision-making, increased productivity, and improved quality of the products and services delivered.
Knowledge management is an important feature of organizations looking to improve their efficiency. This is because it helps in eliminating redundancies, improves customer service, and increases business value. Hence, it makes employees more productive and happier. It also helps in reducing costs and hence helps the organizations to reap in increased profits. In fact, a recent survey has indicated that a knowledge management framework can help an organization achieve more than 50% increase in profits over a period of five years.