A complete guide to rectify Error 15102 QuickBooks

by Zoe Maria
Error 15102 QuickBooks

QuickBooks was released by intuit to assist the people running businesses, but in some way or other, their business accounting suffered due to lack of specialization. The software helped them by executing flawless bookkeeping and minimizing their efforts. QuickBooks can handle many monetary tasks easily, like managing the payroll of all the employees working in the organization. Error 15102 QuickBooks poses a threat to the payroll service as it can restrict the software from downloading new updates for the payroll service. If you are also unable to download/install your payroll or QuickBooks updates due to this error, read the blog till the end to find out the ways to counter it.

Take guidance for removing this issue from a QB expert by dialing 1-855-948-3646.

Details of the error

This error might have interrupted the payroll or QuickBooks updates on your computer. The update process will either crash in between, or the software will freeze at some point. You’ll go through this situation when the location you have specified for downloading the update file doesn’t exist, or some folders in the file path are inaccessible to QuickBooks. The software will behave similarly during the payroll updates till you fix this error.


The conditions which are the most influential triggers for this error in QuickBooks are mentioned below-

  1. The QuickBooks is being remotely accessed from some other system and causing issues while running in multi-user mode.
  2. There are some folders in the file path that have unfavourable permissions for QuickBooks to access.
  3. The firewall or antivirus active on your system has imposed some restrictions on QuickBooks from establishing a connection or accessing some files.

Recommended to read : QuickBooks Error 15311


The procedures which work as miracles while resolving this error in QuickBooks are mentioned below-

Solution 1- Run QuickBooks in Single-user mode

Make sure you don’t remotely access QuickBooks and try to download the updates while multi-user mode is turned on. One way to remove this error is by switching to single-user mode while you try to download the updates. You can refer to the steps to execute the solution-

  1. Open QuickBooks on your PC.
  2. Go to the File menu and select Switch to single-user mode from the options.
  3. Retry downloading the payroll updates in QuickBooks.

Try the next solution if the error is blocking the update process.

Solution 2- Configure the UAC settings in your windows

User Account Control settings do not allow any program to make changes to your computer to protect it from threats. This is the same reason it might be blocking QuickBooks from downloading or installing updates. However, you can avoid this by turning the UAC settings off till the update is finished. Follow the steps below-

  1. Go to the Control Panel using the Windows Start button or directly open it through the search panel.
  2. Open the User Accounts option available in the control panel.
  3. Click on the Change user account control settings option.
  4. There’ll be a slide present in the window. Move it to Never Notify and click Ok to turn the UAC settings off.
  5. After you are done, reboot your computer and retry downloading the updates.

The payroll updates will now install in the software without any issues.


We are at the end of this blog, which explained Error 15102 QuickBooks. The causes of this error and the solutions are mentioned in the blog, which will help you troubleshoot.

If you are still troubled by issues, dial 1-855-948-3646 to consult a QB expert for assistance.

You may read also : QuickBooks Payroll Error PS077

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